We'll custom make your leather collar by hand as soon as we receive your order and will usually have it made and sent out to you within ten working days. It can sometimes take a little longer if we're particularly busy.
For the Handmade Range
As these collars are handmade to order, we are unable to offer refunds or returns. In the unlikely event that your collar is faulty or damaged, please contact us as soon as possible so we can arrange a refund or replacement.
P’etiquette Collars are tailor made to order, so measuring your dog's neck or existing collar is essential. We measure our collars from the centre of the buckle to the first and last hole as in the image below. There is half an inch between each hole.
To measure your dog's neck, use a soft tape measure or piece of string and wrap around the centre of the neck so that it is touching the fur but is not tight. This will be the smallest length of the collar. For example, if the measurement is 12", we'd recommend a 12"-14" collar. If you're unsure of sizing please contact us before ordering.